# Media streams produced by FFmpeg or GStreamer are not received via some ISPs

**URL:** <https://mediasoup.discourse.group/t/media-streams-produced-by-ffmpeg-or-gstreamer-are-not-received-via-some-isps/414>\
**Category:** Integration\
**Created:** [November 19, 2019, 5:21am UTC](https://mediasoup.discourse.group/t/media-streams-produced-by-ffmpeg-or-gstreamer-are-not-received-via-some-isps/414 "2019-11-19T05:21:43Z")\
**Posts on this page:** 1\
**Showing post:** 15

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**Author:** ![mkh](https://yyz2.discourse-cdn.com/free1/user_avatar/mediasoup.discourse.group/mkh/32/145_2.png) [@mkh](https://mediasoup.discourse.group/u/mkh)\
**Post date:** [November 25, 2019, 12:31pm UTC](https://mediasoup.discourse.group/t/media-streams-produced-by-ffmpeg-or-gstreamer-are-not-received-via-some-isps/414/15 "2019-11-25T12:31:15Z")

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> [@ibc](#):
>
> Well, you will not ignore this annoying amount of lost packets in the Consumer, right?:
> 
> ```auto
> nackCount: 3498,
> nackPacketCount: 55662,
> packetCount: 8665,
> packetsDiscarded: 0,
> packetsLost: 5722,
> packetsRepaired: 5785,
> packetsRetransmitted: 55412,
> pliCount: 176
> 
> ```

Of course no, I’m just wondering how it might happen!

> [@ibc](#):
>
> Which means that, indeed, most packets are lost. In the Producer or in the Consumer side. But you are not checking the packet lost in the Producer.

I’m confused. It’s obvious, as the stats shows, that the packet lost is happening in the consumer side. What do you mean by “But you are not checking the packet lost in the Producer”? Is there any difference between the producer stats fetched by `Consumer.getStats()` and the one by `Producer.getStats()`?

I also repeated the test with announcing support for NACK/PLI and GStreamer, which [users have stated it supports that](https://mediasoup.discourse.group/t/very-high-packet-loss-with-ffmpeg-broadcasting/322/6), and the same result.

> [@ibc](#):
>
> Somehow this is becoming a question about mediasoup when there is no real information about how good your ffmpeg or gstreamer sender is sending media. mediasoup cannot do magic if the sender is sending bad.

Okay, If you think this is a ffmpeg/gstreamer issue then I stop investigating.

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_[View the full topic](https://mediasoup.discourse.group/t/media-streams-produced-by-ffmpeg-or-gstreamer-are-not-received-via-some-isps/414)._