# No media the first time
**URL:** https://mediasoup.discourse.group/t/no-media-the-first-time/3317
**Category:** mediasoup libraries
**Created:** [September 19, 2021, 7:59pm UTC](https://mediasoup.discourse.group/t/no-media-the-first-time/3317 "2021-09-19T19:59:46Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@alieabbasi](https://mediasoup.discourse.group/u/alieabbasi)
#### Post date: [September 19, 2021, 7:59pm UTC](https://mediasoup.discourse.group/t/no-media-the-first-time/3317/1 "2021-09-19T19:59:46Z")
Hi!
I am using mediasoup for a broadcasting app. The problem is sometimes when I connect to a stream It starts and the transports connect and the consume is being called and executed, but I don’t get any audio or video coming. The problem is solved when I reconnect for the second time.
By the way the stream is just a class that has the based functionality of mediasoup library.
I would be glad if anyone has any idea about the problem I’m having here.
Thank you very much!
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### Author:  [@ibc](https://mediasoup.discourse.group/u/ibc)
#### Post date: [September 19, 2021, 8:07pm UTC](https://mediasoup.discourse.group/t/no-media-the-first-time/3317/2 "2021-09-19T20:07:27Z")
I’m afraid it’s just impossible to help with that sort description. mediasoup provided you with tons of logs and ways to debug media sending/receiving. Please check the corresponding docs.
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### Author:  [@alieabbasi](https://mediasoup.discourse.group/u/alieabbasi)
#### Post date: [September 19, 2021, 8:09pm UTC](https://mediasoup.discourse.group/t/no-media-the-first-time/3317/3 "2021-09-19T20:09:19Z")
yeah exactly mediasoup is working correctly and everything is fine from the logs.
I just don’t know what to do for debugging anymore.
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### Author:  [@BronzedBroth](https://mediasoup.discourse.group/u/BronzedBroth)
#### Post date: [September 22, 2021, 5:16pm UTC](https://mediasoup.discourse.group/t/no-media-the-first-time/3317/4 "2021-09-22T17:16:44Z")
Sounds client-sided; possibly auto-play.
> **[Autoplay policy in Chrome - Chrome Developers](https://developer.chrome.com/blog/autoplay/)**
>
> Learn best practices for good user experiences with the new autoplay policies in Chrome.
If so initiate first interaction (by click) before any video/audio is loaded to auto-play it or start it muted.
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### Author:  [@alieabbasi](https://mediasoup.discourse.group/u/alieabbasi)
#### Post date: [December 2, 2021, 7:30pm UTC](https://mediasoup.discourse.group/t/no-media-the-first-time/3317/5 "2021-12-02T19:30:34Z")
Thank you very much and sorry for my such late response.
Yes the problem was with the auto-play policy of browsers. The policy is that auto-play is allowed after the user has any interact with interface, but my solution connected users directly to the broadcast.
Thanks again and wish you the best!